New order
Built from the payment terms. How this compares to today.
- 1. Route
- 2. Customer
- 3. Vehicle
- 4. Quote
- 5. Dates
- 6. Review
Where is the van coming from?
This is the only new thing to learn, and it’s the same question the payment terms ask. Each route has its own deposit and its own stages; four of the five then run the same conversion process.
Vehicle stages — Factory ordered vehicle
- 1Order confirmed
- 2Manufacturer builds — lead times can move
- 3Balance before delivery, or per the manufacturer's schedule
- 4Vehicle arrives
Unique to this route. An in-stock campervan would show the 14-day rule here instead.
Then the conversion process
- Final specification approvalAll four before any work begins
Quotation approved, specification confirmed, colours and finishes selected, any customer-supplied equipment agreed.
- Conversion deposit — 50%Before materials are ordered
Due 6–8 weeks before the scheduled start, and no later than 4 weeks before.
- Parts ordered and build starts
Changes after this point may cost more or move the date.
- Quality control and road test
Full inspection, road test, clean and prepare.
- Final payment — 50%Nothing is released until it clears
Cleared funds before or on the collection date.
- Collection and handover
Allow 2–3 hours.
Identical for every route that reaches it — and for a customer’s own van, this is the whole order.
Things the terms say, that the portal can do for you
All of these are written down already. None of them are enforced by the current portal — they rely on somebody remembering.
Reservation and booking deposits are normally non-refundable
Shown when a deposit is recorded
In-stock campervans: 50% falls due if collection is over 14 days after reservation
Calculated, not remembered — appears in the customer's schedule
Conversion deposit due 6–8 weeks before build start, minimum 4 weeks
A dated task on the staff board, chased automatically
No parts ordered until the specification is approved and 50% has cleared
Parts ordering stays locked on the active jobs board
Nothing is released until all balances are cleared
Handover cannot be completed with money outstanding
Quotations valid 30 days
Quote shows its expiry; staff see it lapsing
Storage charges may apply after 7 days uncollected
Flagged on the order once the collection date passes
Ownership stays with Taylored until invoices are paid in full
Stated on the customer's payment schedule